Boiler Boys London is a trading name of Harrow Gas Services Ltd.
For the purposes of these Terms of Business ("Terms"), "we", "us" or "our" refers to Harrow Gas Services Ltd (trading as Boiler Boys London) and "you" or "the customer" refers to the person requesting our services.
By booking, paying a deposit, accepting a quotation (written or verbal), or allowing us to proceed with work, you agree to the following Terms.
A charge of £105 + VAT applies for attendance, fault diagnosis, and professional safety advice. This service includes inspection, testing, and assessment using professional judgement based on the information available at the time of the visit. This fee is payable whether or not further work is carried out.
Diagnosis is based on visual inspection, testing, and professional judgement using the information available at the time. We do not guarantee that all faults will be identified or that the initial diagnosis will resolve the issue. The attendance and diagnostic fee relates to the time, expertise, and assessment provided and is not dependent on the outcome of any subsequent repair.
Any work involving physical intervention, adjustments, or actions to repair, improve, prevent damage, or make the system safe is treated as labour and charged separately. A minimum of one (1) hour labour will be charged where any repair or intervention is carried out. After the first hour, time is charged in 30-minute increments. All prices are exclusive of VAT.
Where repair or intervention is required following diagnosis, the first hour of labour is deemed authorised without the need for further approval. Approval will be obtained for any work exceeding the initial hour or requiring parts.
Labour rates vary depending on time and day and will be confirmed prior to attendance.
Weekend availability is for emergency repairs only.
In most cases, once we have attended and assessed the issue, we will provide a fixed-price quotation. No additional work will be carried out without your approval. All costs will be confirmed before proceeding. There are no hidden charges.
We reserve the right to decline to carry out further work following diagnosis. This may be due to safety concerns, scope of work, or any other reasonable circumstances. The attendance and diagnostic fee remains payable.
The attendance and diagnostic service relates only to the reported issue or appliance. Additional faults or separate work may require further time and charges. A boiler service includes inspection, safety checks, and assessment of the appliance based on its current condition. This does not include full strip-down, deep cleaning, or replacement of components unless specifically agreed. Where additional work, cleaning, or parts are required, this will be identified and quoted separately. Additional visits may be required for further work and will be chargeable.
Where work is carried out on heating or plumbing systems (including servicing, testing, flushing, or repairs), the process may place additional stress on existing components. This may reveal pre-existing faults, weaknesses, or defects that were not previously apparent. This includes, but is not limited to, leaks, valve failures, or appliances failing to restart following shutdown or testing. We will take reasonable care during all works; however, we are not responsible for failures arising from pre-existing conditions. Any repairs required as a result will be chargeable.
Where a heating system is not operational, we may, at our discretion, offer temporary heating solutions where available. Such arrangements are not guaranteed and are subject to availability. Any provision, delivery, collection, or hire of temporary heating equipment will be chargeable.
If any issue arises in relation to work carried out by us, you must contact us and allow us a reasonable opportunity to inspect and rectify the issue. We will not be responsible for any costs, repairs, or work carried out by third parties without our prior agreement.
In some cases, we may carry out temporary repairs or make the system safe. This does not guarantee a permanent fix and further work may be required.
We accept no responsibility for any work carried out by third parties based on our diagnosis, recommendations, or advice. We cannot guarantee the outcome or effectiveness of any work carried out by others.
Where parts or materials are supplied, these are charged at our price as part of the overall service. We are not obliged to provide a breakdown of trade costs or supplier invoices. All parts and labour costs will be confirmed prior to carrying out the work. Where additional parts are required beyond those initially identified, these will be chargeable and confirmed prior to proceeding.
Parts supplied by us are covered by a 12-month warranty. This warranty applies to the part only and does not include labour, diagnostic time, or additional visits unless otherwise agreed. No warranty is provided on parts supplied by the customer or third parties. Where appropriate, we may supply compatible or alternative parts that are suitable for the system and intended use. Where reconditioned parts are supplied, these will be suitable for use and are covered by the same 12-month parts warranty. Where parts are required, additional visits may be necessary and will be chargeable. We are not responsible for delays caused by parts availability.
We are not responsible for the performance or suitability of any parts supplied by the customer. Where work is affected by incorrect instructions, incorrect or unsuitable parts, or work carried out by the customer or a third party, any additional time, labour, or visits required will be chargeable.
An estimate is an indication of expected cost. A quotation is a fixed price for agreed work. Any quotation relates only to the specific work outlined. Any items not included in the quotation are not part of the agreed work and will require a separate quotation. If any quoted work is not carried out, this will be reflected in the final invoice. Additional work or unforeseen issues may result in a revised estimate or quotation, which you may accept or decline.
For larger works, including boiler installations, a deposit (typically 50%) is required in advance. Quotations will specify the make and model of any boiler or major component. It is the customer's responsibility to ensure that the selected product meets their requirements prior to acceptance. Boilers and major components are supplied with a manufacturer's warranty, which is subject to the manufacturer's own terms and conditions. It is the customer's responsibility to review and understand these terms.
Payment is due in full upon completion of each visit, unless otherwise agreed in writing. We accept payment by card or cash at the time of the visit. Bank transfer is accepted only where agreed in advance. We do not accept cheques or offer credit. Payment is not conditional on ongoing use, testing, or monitoring of the system following completion.
Once a price for work has been agreed, this constitutes acceptance of the total cost for the work, including labour and materials. Prices are not subject to renegotiation following completion of the work.
The person requesting or booking the service is responsible for payment in full unless agreed otherwise in advance. Where a third party is expected to pay, this must be confirmed prior to attendance. If not, the person present at the property remains responsible.
Where access is provided by a third party (tenant, neighbour, family member), the person who booked the service remains responsible for payment. If the responsible person is not present, they must ensure payment is made at the time of the visit. Failure to do so may result in work not being carried out or limited to diagnosis only.
If we are unable to carry out the visit due to lack of access, incorrect information, or circumstances beyond our control, the attendance fee will still apply.
Any unpaid amounts may be subject to interest and recovery costs in accordance with applicable legislation. We reserve the right to recover outstanding debts, including use of third-party collection services.
You agree to:
You are responsible for the safety of any materials left on site.
All materials supplied remain our property until paid in full.
We are not liable for:
Nothing in these Terms limits liability where it would be unlawful to do so.
We are not liable for delays or failure to perform due to circumstances beyond our control.
We reserve the right to charge for late cancellations or missed appointments.
If you are not satisfied, please contact us and we will take reasonable steps to resolve the issue.
Electrical Works
Unless specifically stated within the quotation, electrical works are excluded. Where electrical works are carried out by a third party, we accept no responsibility for their work, certification, delays, defects, or any issues arising from their installation.
Scaffolding & Specialist Access
Scaffolding, access towers, cherry pickers, lifting equipment, road closures, permits, and any specialist access requirements are excluded unless specifically stated within the quotation. Should such requirements become necessary following acceptance of a quotation, any additional costs will be chargeable.
Pipework, Trunking & Condensate Drainage
Pipework, trunking, communication cables, electrical cabling, condensate drainage, and associated installation routes will be installed in practical locations determined during installation. Exact routing may vary from that discussed during survey or quotation and may be adjusted to suit site conditions, manufacturer requirements, or installation practicality.
Air Conditioning Performance
Cooling and heating performance is dependent upon factors including, but not limited to, room size, insulation levels, glazing, building construction, occupancy levels, weather conditions, and customer operating preferences. Whilst equipment will be selected using reasonable care and professional judgement, we do not guarantee that specific room temperatures will be achieved under all operating conditions.
Equipment Availability & Installation Dates
Installation dates are subject to equipment availability and factors outside our reasonable control. Whilst we will make every effort to meet agreed dates, we shall not be liable for delays arising from manufacturer shortages, supplier delays, delivery issues, weather conditions, or other circumstances beyond our control.
Manufacturer Warranty
Air conditioning equipment, boilers, controls, and other major components supplied by us may be covered by a manufacturer's warranty. Such warranties are provided by the manufacturer and remain subject to the manufacturer's own terms, conditions, registration requirements, maintenance requirements, and exclusions. It is the customer's responsibility to review and understand any applicable manufacturer warranty.
Workmanship Warranty
Unless otherwise stated in writing, our workmanship is warranted for a period of 12 months from the date of completion. This warranty applies only to defects arising directly from our workmanship and does not cover normal wear and tear, misuse, accidental damage, lack of maintenance, third-party interference, electrical supply issues, manufacturer defects, or circumstances beyond our control.
Variations & Additional Works
Any work not specifically detailed within the quotation is excluded. Should additional work be required due to site conditions, customer requests, unforeseen circumstances, manufacturer requirements, or information unavailable at the time of quotation, additional charges may apply. No such work will be carried out without customer approval.
Payment of a deposit, acceptance of a quotation (whether written or verbal), or instruction to proceed with work constitutes acceptance of these Terms of Business.
These Terms apply alongside any signed on-site agreement.
Harrow Gas Services Ltd (trading as Boiler Boys London)
278 Northfield Avenue,
London,
W5 4UB
